How we handle information

1. Scope

This policy covers information processed through direct enquiries, email, telephone communication, and ordinary website access. The delivered version of this website does not include user accounts, online payment processing, advertising trackers, or a server-side contact-form database.

2. Information we may receive

Information you provide

When you contact us, you may provide your name, email address, phone number, destination interests, approximate travel dates, traveller count, preferences, and the content of your enquiry.

Information in later travel coordination

If services progress beyond an initial enquiry, additional information may be reasonably required for the agreed travel purpose. The necessity, method, and recipient should be explained before sensitive information is requested. Please do not send passport scans, payment-card data, passwords, or unnecessary sensitive details through the public contact form.

Technical information

Our hosting provider may process standard server information such as IP address, request time, browser type, requested page, and security logs to deliver and protect the website. This information is controlled partly by the hosting environment.

3. How information may be used

• Respond to and understand your enquiry
• Discuss or provide the travel-planning support you request
• Coordinate agreed communication and next steps
• Maintain appropriate business and service records
• Protect the website, company, and users from misuse
• Meet applicable legal, regulatory, or dispute-resolution obligations

We do not sell personal information.

4. Contact form

The contact form in the delivered website prepares an email in your own mail application. It does not submit the message to a website database. Your email provider and Flyways Club’s email provider will process the resulting email according to their own privacy and security terms.

5. When information may be shared

Information may be shared only where reasonably necessary for an agreed service, with your direction or awareness, with relevant independent providers, professional advisers, technology providers, or authorities where legally required. Third parties process information under their own terms and legal obligations.

6. Retention

We aim to retain enquiry and service records only for as long as reasonably needed for communication, service delivery, accounting, legal, security, or dispute purposes. Retention can vary depending on the nature of the record and applicable requirements.

7. Your choices and rights

Subject to applicable law and relevant exceptions, you may ask about personal information held by us, request correction of inaccurate details, withdraw consent where processing relies on consent, or request deletion where retention is no longer necessary. We may need to verify the requester’s identity and may retain records where legally justified.

8. Security

We use reasonable organisational and technical measures appropriate to the information and service context. No internet, email, or storage system can be guaranteed completely secure. Clients should use secure channels and avoid sending unnecessary sensitive information.

9. Children

This website is directed to adults arranging or considering travel. Minors’ information should be provided only by a parent, guardian, or appropriately authorised adult and only where necessary.

10. External links and providers

Links or referrals to airlines, hotels, authorities, insurers, or other independent services are governed by those parties’ privacy practices. We encourage you to review them before providing information.

11. Policy updates

We may revise this policy when the website, services, or legal requirements change. The updated date at the top identifies the current published version.

12. Privacy contact

For a privacy question or request, email flywaysclublimited@gmail.com with “Privacy Enquiry” in the subject line, or write to our office address shown on the Contact page.